This informative and engaging session will introduce attendees to the basics of crisis management and empower attendees to successfully respond to a crisis impacting their organisation. It will use instructor-led learning, group discussions and interactive speed exercises to cover every aspect of a crisis response, from initial identification to resolution.
Defining a crisis for your organisation, and consideration of the current crisis landscape.
How crises are identified and escalated.
Roles and responsibilities of response team members.
Key steps in managing a crisis.
Communications – who do you need to talk to, and what do you say.
How to effectively document each of the above processes and procedures.
Post-crisis actions – debrief, identifying lessons and actioning improvements.
Recognising how to identify and classify a crisis.
Greater knowledge of the roles required for an effective crisis response, and the key responsibilities of those roles.
Improved understanding of the key elements of a crisis response.
Communicating effectively during a crisis.
Using lessons identified from a crisis response to improve your documentation and processes.
Equips employees with essential skills and knowledge to handle high-stress situations and emergencies confidently.
The training session is aimed at anyone charged with developing or maintaining crisis management processes in their organisation, or anyone designated an official role in a crisis response. This includes primary or deputy members of a crisis management or major incident team.
For further information please contact: rod.ratsma@wtwco.com or jamie.donald@wtwco.com