Resilience Training
This session will introduce attendees to the basics of response and recovery two key elements of resilience. Using a blend of learning and practical application, this course will empower attendees and provide them with all the knowledge they need to begin their resilience journey.
The definition of resilience and the key elements
Understanding how response and recovery are connected
In depth look at everything that is required to build a response capability including setting a response structure defining team responsibilities and building response plans
Understanding what is required to build a recovery capability including, how to assess your organisation, what to consider when building strategies and what needs to be included within a recovery plan
Have a deeper understanding of crisis management, business continuity and all things resilience
Be able to pinpoint where your organisation may be lacking and use this to your advantage
Having the base line knowledge and understanding of these topics will improve anyone’s capability to implement response and recovery capabilities within their organisation. The course covers best practice approaches to the topics.
The training session is aimed at those with any responsibility for the commissioning, development or ongoing maintenance of crisis management or business continuity provisions within their organisation. Or more generally anyone with a need to have a better understanding of the topics.
For further information please contact:
anthony.martin@wtwco.com and jamie.donald@wtwco.com
This session will introduce attendees to the basics of business continuity management (BCM) and train them to develop and maintain the various elements required for a robust and reliable business continuity plan.
The definition of business continuity, the theory behind the term and why it is important for organisations of all sizes and in all sectors.
The ABCs of recovery:
Assess your organisation – the BIA and what’s involved, identifying key processes, resources, single points of failure and more
Building recovery strategies - what to plan for, developing strategies and solutions
Creating a plan – how to build a BCP what needs to be include and how to tailor it to your needs
Have a deeper understanding of business continuity and its value
Be equipped to develop and maintain key business continuity documents and processes such as a business impact analysis and business continuity plan
Grow your confidence in leading or contributing to your organisation’s recovery from a disruptive incident
This course is designed to teach the fundamentals of business continuity. Understanding the ABCs of recovery will empower trainees to develop BCPs on their own.
Crisis Management is a huge topic. This course is designed to teach the fundamentals of crisis management including the contents of ISO 22361 the international standard for Crisis Management.
The definition of crisis management and the fundamental elements
Defining a crisis and mobilising your crisis management team
The crisis management team and its responsibilities
Situational awareness and decision making during a crisis
Leadership and structuring the response following an agenda
Information management and communications
How to close a crisis and conduct a debrief
Have a deeper understanding of what crisis management is
Be equipped to respond to a crisis
Knowing how to gather information and make the correct decisions
Grow your confidence in leading a crisis management team through the beginning of a crisis to its conclusion
This course will empower anyone who is part of a crisis management team to take control of their responsibilities and be a vital member of that team. The course looks at the basics as well as how to practically manage a crisis. The trainees will learn skills and techniques to support them in their duties.
Anyone who is part of an incident/crisis management team or similar response team who needs to understand more about what is expected and how to play their part.
Crisis comms is one of the most important if not the single most important thing that you need to get correct in order to successfully manage a crisis. This course is aimed at teaching the basics of crisis comms using real life examples and case studies to validate the teaching. The course also features some practical elements using a crisis media simulator.
The basics of crisis communications
Internal and external communications
The dos and don’ts in crisis communications
Real life crisis communications reviews
Tools and techniques to support crisis communications
And more…
Pro tips for managing crisis communications
How to prepare crisis communications
Awareness of the importance of crisis communication both internally and externally
This course can support both crisis management teams and crisis communications professionals to prepare for a crisis. The course allows those responsible for crisis communications to practice their communications in a safe and constructive environment. Trainees will learn the basics and will leave with a sense of readiness.
The training session is aimed at those with any responsibility for the crisis communications within an organisation both at a beginner and intermediate level.
Recording or logging information during a crisis can help make your decision making better, your communications clearer and can protect your organisation later down the line from any potential claims or accusations made against you. This course teaches trainees how to be better record keepers and includes a blend of learning and practical application to do so.
What record keeping is and why we do it
How to record information and what to record
The skills of a good loggists or record keeper
The tools and techniques that can support record keeping
And how to practically record information
Have an understanding of the importance of good record keeping
Learn how to record, what to record and when
Record keeping skill sets
Grow your confidence in being assertive during crisis management team meetings to ensure records are accurate
Having good record keepers in the crisis room during a crisis can help to make your response more efficient. This role is essential for supporting with information tracking. Trainees will leave with a better understanding of the role and its responsibilities but also improved practical skills they can apply during a crisis.
Anyone who is assigned as a support role to the crisis management team or similar. This may be admin support personnel or company secretaries. Anyone who would like to learn more about this role and its importance and anyone new to crisis management.
Exercising is the only way to assess, improve, and test plans, procedures and teams before a crisis occurs. This course teaches trainees how to design develop and deliver their very own crisis management exercises.
The importance of exercising
The various types and what’s involved including tabletop exercises, simulation exercises, war gaming and more
How to design an exercise, what you need to include, choosing a scenario and more
The tools and techniques required to develop an exercise
Tips for delivering exercises, managing your participants and thinking on the spot
How to capture learning points after your exercise and improve them over time
How to build an exercise, deliver that exercise and capture improvement points at the end
Understand the various types of exercise and when they should be used
Be more confident in delivering exercises
Learning to design and deliver your own exercises will ensure that over time you can improve your crisis management and business continuity plans and procedures. Be able to quickly design an exercise around an emerging risk to better prepare your organisation long term.
The training session is aimed at those with any responsibility for the delivery of crisis management or business continuity exercises.
