Claims and Loss Trends
Key Takeaways
Commentary: Claims remain concentrated in governance lapses, advisory missteps, and internal control failures—areas where insurers expect clear learnings and corrective action.
Global FI Insights (2007–2024): WTW has recovered over USD6.33bn in claims for FI clients globally. Banking claims represent a substantial share of this figure.
Observation: Regulatory-triggered claims and large settlements dominate losses—often stemming from process weaknesses, incentive misalignment, or cultural issues.
